AI Agents for Chat
7x24 Hour Omnichannel Online
Never Miss Any Communication with Customers
Zenava can communicate with customers in real-time 7x24 hours on their chosen channels, whether it's web pages, Apps, social media, or messaging applications. Enterprises don't need to worry about customers waiting or missing business opportunities, significantly improving customer satisfaction and retention
Rich Media Communication
Accurately Identify Customer Intent
Zenava can not only understand text but also images, videos, and other forms of information, providing a rich dialogue experience, enabling complex multi-turn dialogue information collection, accurately identifying customer intent, and efficiently handling customer problems
Emotion Perception
Respond in a Friendly and Respectful Manner
Zenava, through personality modeling, possesses language understanding and emotional perception capabilities, able to identify emotions from expressions and respond in a friendly and respectful manner, allowing customers to feel attentive and professional service experience
Balance Business and Experience
Flexibly Meet Customer Demands
Under the premise of adhering to enterprise business bottom lines and brand norms, Zenava can flexibly meet customers' personalized needs, enabling enterprises to enhance customer experience while ensuring safety and compliance
Empathy and Judgment
Drive Full Business Process Closure
Zenava possesses empathy and judgment, and in actual business scenarios, it can use tools like human employees to complete tasks such as sending SMS messages, creating work orders, querying customer data, and sending invitation notifications, achieving business closure
Applications and Quantified Results
B2B Enterprise Website Unmanned Customer Service, Lead Conversion Rate Up to 46%
Zenava independently receives customers on the official website, automatically performs preliminary screening of leads and information collection
- Covers pre-sales reception during all time slots, achieving unmanned customer service on the official website
- Lead conversion rate as high as 46%, exceeding manual lead conversion rate of 40%
- Product business knowledge updated at minute level, ensuring service accuracy and professionalism
Smart Lock End-to-End After-Sales Service Automation, Annual Total Cost Savings of 6.21 Million
Zenava accurately identifies images through multi-round conversations, independently completing smart lock troubleshooting
- Independent reception rate reaches 83%
- Annual total cost savings of 6.21 million
Unveiling a New Chapter in Intelligent Conversations
See how Zenava transforms your customer dialogue operations with intelligent upgrades