Core Business Scenarios
Test Drive Invitation
Accurately identify customer intent and efficiently drive test drive conversion
- Sensitively capture customer concerns, quickly and accurately answer questions about model configuration, pricing, and promotions
- Automatically identify customer purchase intent and available time, guide customers to complete test drive appointments
- From customer identification, consultation answers to task dispatch, achieve full-process automation of sales follow-up
Business Value
35%
Test Drive Invitation Conversion Rate Increased by
95%
Customer Satisfaction Increased to
30%
Customer Response Time Reduced by
After-Sales Service & Customer Care
Quickly respond to customer needs and enhance brand loyalty
- Provide real-time maintenance/repair progress queries without waiting for human customer service
- Proactively conduct maintenance reminders and recall notifications to improve customer satisfaction and loyalty
- Automatically follow up and conduct satisfaction surveys after test drives/services to collect improvement feedback
Business Value
50%
After-Sales Inquiry Response Time Reduced by
25%
After-Sales Satisfaction Increased by
20%
Customer Retention Rate Increased by
Unveiling a New Chapter in Intelligent Conversations
See how Zenava transforms your customer dialogue operations with intelligent upgrades