Connect with Consumers Anytime, Anywhere
Establish 24/7 connections with consumers across brand websites, apps, social media, and other digital channels
Personalized Customer Service
Provide precise, personalized services to consumers, enhancing customer experience
Handle Massive Customer Inquiries
Process large volumes of customer inquiries simultaneously, easily handling peak sales seasons and shopping surges
Core Business Scenarios
Providing Full Lifecycle Services for Consumers
Intelligent Shopping Guidance
Accurately identify customer inquiry intent, proactively provide personalized product recommendations and promotional information, boost sales, and improve purchase conversion rates.
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Order Management
Automatically handle common inquiries such as order queries, returns and exchanges, and logistics tracking, reducing wait times and improving customer satisfaction and shopping experience.
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After-Sales Troubleshooting
When customers encounter product issues, accurately identify problems through multi-turn conversations combined with images or videos, independently guide customers to complete troubleshooting, improving problem resolution efficiency
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Installation, Repair & Smart Follow-up
Automatically identify customer service needs such as repairs and installations, generate work orders and dispatch to relevant personnel; automatically initiate satisfaction surveys after service completion, forming a complete customer service closed loop and enhancing customer experience.
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Quantifiable Results
- Clear ROI Visibility
- Automatically Handle 90% of Common Customer Issues
- After-Sales Issue Resolution Time Reduced by 60%
- Customer Satisfaction Increased to 92%+
- Average Purchase Conversion Rate Increased by 30–40%
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Unveiling a New Chapter in Intelligent Conversations
See how Zenava transforms your customer dialogue operations with intelligent upgrades