Voice Connectivity
Live Chat
What Zenava Can Bring to Enterprises
Transform organizational capabilities and reshape customer experience through AI-driven conversational intelligence
AI-Driven Marketing Automation
Intelligent Lead Generation, Precise Conversion
Through AI-powered intelligent customer acquisition and recognition
Sales Enablement Process
Real-time Talk Track
Best talk track based on customer focus
Knowledge Base Access
Instant access to products, competitors, cases
Smart Closing Assistance
45% closing rate improvement
Sales Enablement
Shorten sales cycle, increase conversion rate
Real-Time Talk Track Recommendation, Competitor Knowledge Retrieval, Best Practice Suggestions. Al-assisted deal-closing strategies verify conversion improvement
Customer Service
Faster, Accurate, Empathetic Support
24/7 intelligent response, smart routing for complex inquiries, sentiment-aware interactions. Knowledge base integration for fast resolution
Smart Ticket Process
AI Problem Detection
Smart analysis of issue type and urgency
Knowledge Base Access
Historical solutions and best practices
Smart Routing
Auto-assign to appropriate agent
Track Resolution
Real-time status and satisfaction tracking
Internal Operations
Efficient Management of Multi-level Organizations
Unified service portal for equipment, inventory, and training. Intelligent dispatch and progress tracking optimize operational efficiency
Management Optimization
Customer Feedback Drives Product lnnovation
Extract product insights from conversations, quantify feedback trends, establish a closed loop from customer feedback to product iteration
Customer Feedback Analysis Panel
Product Pain Points
1,842
Feature Adoption
78%
Issue Fix Cycle
3.2 days
Real-time Sentiment Monitoring
Negative Sentiment Alert
3 items
Sensitive Word Detection
99.8%
Brand Favorability
+12%
Brand & Reputation Management
Real-time Brand Protection
Integrate social and service data for intelligent risk detection. Real-time alerts for high-risk conversations with automated response workflows.Quantify customer sentiment to optimize communication strategies. Automatically perform quality checks on service language to ensure brand consistency.
Unveiling a New Chapter in Intelligent Conversations
See how Zenava transforms your customer dialogue operations with intelligent upgrades